Job Description

Job Title: Accounts Receivable And Billing (ARB) Specialist
Location (On-site, Remote, or Hybrid?): San Antonio, TX (Onsite)
Contract Duration: Contract until 03/29/2027

JOB DESCRIPTION

• Conducts research for slow/dead meters and inactive accounts registering consumption (COMSR) and completes the necessary processes in SAP.
• Installs, removes, or replaces meters (Device Management in SAP) in order to address IDoc (Intermediate Document) errors and other errors due to field meter work not processing in the system.
• Duties are varied with substantially complex responsibilities and involve troubleshooting or resolving diverse issues and problems.
• Documents all accounts where billing inaccuracies were found and estimates using a daily average to make the necessary account/billing adjustments.
• Resolves customer final bill disputes by performing investigations involving account research, premise research, and public information records research.
• Performs research and analysis on residential, commercial, industrial and municipal customers to ensure accurate billing using various production systems to include UIQ, EIP, SAP, MDS, and WMIS.
• Obtains over the air meter reads for unfulfilled meter read orders, searches for non-communicating AMI meters, investigates high/low demand and consumption failures and resolves.
• Explains inaccurate meter registration adjustments and other billing adjustments to customers over the phone.
• Reverse utility bills and re-bill accounts as well as issuing move-ins and move-outs for customers according to established procedures.
• Under limited supervision, plans, conducts and supervises assignments.
• Maintain records and compiles detailed financial and operational statistics for monthly reporting.
• Assists Walk-ins, Call Center, and Meter Reading as needed, by providing assistance to CPS Energy customers with information regarding customer accounts, consumption data and meter data.
• Remotely executes synchronization (syncing the various systems for AMI Meters) in order to address issues during field AMI meter installation process or switched meter process.
• Process tax exempt requests and ensure that state compliance requirements are met.
• Process requests from our owner (City of San Antonio) to bill for city services timely and accurately. Advises customers of necessary actions and strategies for bad debt repayment.
• Works cross-functionally with upstream Meter-to-Cash stakeholders to include Electric & Gas Meter Shops, Meter Reading, Silver Spring Networks, and Siemens eMeter on root cause analysis in order to address recurring issues/errors.
• Exposure to volatile work environment to include irate customers, escalated requests from upper management, and special projects.
• Perform research and analysis of final/inactive accounts with outstanding balances to identify potential match and transfer to active accounts.
• Ability to work with CPS Energy employees and possibly outside agencies, at all levels, as part of the AR and Billing processes.
• Coordinates and leads meetings, training sessions, events and presentations.
• Updates and/or creates procedural documents as needed.
• Performs other duties as assigned.

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