Job Description

Location: New York City, Philadelphia, Portland, Los Angeles, Chicago.

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

Experience Design Director, Manager (UX/UI, Human + AI Experiences)

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. Will you shape the future or will the future shape you?

The opportunity

Part of EY Consulting is Studio+. Our Studio+ team brings together a broad portfolio of capabilities with 7,000 design, marketing, sales, service and technology professionals across 50 countries, backed by 400,000 EY professionals.

Studio+ provides a comprehensive portfolio of solutions tailored to empower organizations to deliver exceptional experiences that create value for both their customers and their business. By leveraging innovative technologies and a human-centered design approach, we drive meaningful business outcomes for clients across varied sectors. We focus on empowering clients to attract new customers, foster loyalty among current ones, build trust, and deliver meaningful impact for people who use our clients’ products and services.

We’re looking for an Experience Design Director to guide the design of digital products, services, and journeys across a portfolio of client engagements. This role balances hands-on design leadership with people leadership, stakeholder management, and delivery oversight. Helping teams to turn user, business, and technical complexity into clear, scalable, and high-impact experiences.

Your key responsibilities

As an Experience Design Director at EY, you’ll play a vital role in shaping innovative and impactful solutions for our clients.

• Lead experience design across multiple engagements or workstreams, setting direction from discovery and concept development through delivery, iteration, and measurement.
• Lead and develop designers through regular coaching, feedback, and quality oversight, supporting strong craft, consistency, and professional development.
• Partner with consulting and engagement leads to shape client deliverables, frame opportunities, and build narratives that connect experience design to business value and client impact.
• Guide teams in translating research, data, and business needs into cohesive journeys, flows, prototypes, and clear, useful, and well-crafted experiences.
• Set direction across digital product, service and journey-based work, adapting methods and outputs for client context.
• Provide leadership for both human-centered and AI-enabled experiences, with clear standards for trust, transparency, ethics, and responsible design.
• Align researchers, strategists, product leads, and engineers around problem framing, priorities, and decisions, helping teams move through ambiguity with confidence.
• Lead and facilitate client and internal workshops, critiques, and working sessions that drive alignment, momentum, and trust.
• Oversee contributions to design systems, accessibility, and shared standards, ensuring quality, scalability, and consistency across teams and engagements.
• Show up as a trusted design leader with clients, upholding high standards of quality, professionalism, and delivery while contributing to long-term account growth.

Skills and attributes for success

• Strong experience design leadership, with the ability to balance hands-on design work with direction, review, and decision-making across teams.
• Demonstrated ability to simplify complex systems, services, and business challenges into clear experience strategies and solutions.
• Comfort leading teams through ambiguity, adapting approach across varied client environments, constraints, and timelines.
• Strong collaboration and communication skills, with confidence influencing senior stakeholders, clients, and cross-functional partners.
• Excellent presentation and storytelling skills, with the ability to influence decisions and gain alignment around design recommendations through clear rationale, strong narratives, and compelling communication.
• Ability to coach, mentor, and motivate designers with different strengths, experience levels, and working styles.
• Experience guiding teams in AI-enabled design workflows and shaping AI-assisted or AI-native experiences with sound judgment.
• Thoughtful judgment, emotional intelligence, and a growth mindset, paired with accountability for quality, outcomes, and team success.

To Qualify for the role you must have

• Solid understanding of accessibility and inclusive design principles, with the ability to embed them into team standards and practice.
• ~7+ years of experience in experience design, UX/UI, digital product design, or service design, with time spent leading or managing design work across teams or engagements.
• Experience working in hybrid or distributed environments across regions or time zones.
• Bachelor’s degree in human-centered design or related field.

Ideally, you will have

• Experience owning design direction and delivery across a portfolio of work, programs, or critical journeys rather than a single workstream.
• Ability to shape upstream strategy by framing experience opportunities, guiding problem definition, and connecting design decisions to user needs, business value, and measurable outcomes.
• Experience leading, coaching, and developing designers in consulting, enterprise, or other complex stakeholder environments.
• Comfort managing stakeholder alignment, competing priorities, and resourcing across multidisciplinary and distributed teams.
• Familiarity with AI-enabled design tools and workflows, and experience guiding teams designing experiences that involve both people and intelligent systems.

If you don’t meet every single qualification, we still encourage you to apply. We value diverse perspectives, transferable skills, and a demonstrated commitment to learning and impact.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn  more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $128,400 to $235,300.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. 
EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

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