Compensation: $65–$68K + benefits + laptop, phone, iPad, tools, parts, and a van
Location: Miami territory, with 20% out of state travel
If you thrive working in the Services field and you are obsessed with customer satisfaction, this is the position for you! One of Technogym’s goals is “Satisfying 100% of our customers and end-users.” Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere.
We are looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Execute jobs in line with defined standard operating procedures
Achieve field performance (TTS, FTFR, and JMR3)
Manage stock of parts and guarantee a high-level of inventory record accuracy
Educate customers in the technical use and care of Technogym equipment
Executive effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
Properly manage work orders (i.e. including all requested information based on assigned standard operation procedures)
Properly manage service reports
Participate in the feedback from the market process by giving structured and technically meaningful feedback on detected problems
Contract customers to notify them of the estimated times of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health and Safety legislation.
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.
3-5 years’ experience in a similar role
Diploma/Degree in Electronics and Communications or similar
Mechanical/electronic engineering skills
Ability to troubleshoot, test, repair, and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, an intellectually open mind, and an aptitude for teamwork
FTFR
JMR3
Cost per equipment served
TTS
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